Shipping policy

DELIVERY & SHIPPING POLICY

For the time being, HABIB e-Store is only able to fulfill deliveries within Malaysia.

Delivery Timeline & Status

  1. Once the order has been placed by the Customer, HABIB will take approximately two (2) to three (3) working days to process before the order will be handed over to our trusted courier partner to be delivered.
  2. Estimated delivery timeline as below:
    • Within Klang Valley : up to three (3) calendar days
    • Within Peninsular : up to five (5) calendar days
    • Within East Malaysia : up to seven (7) calendar days
  3. To check on the delivery status, Customer may refer to the tracking number updated in the order details.
  4. Shipping charges and delivery time frame may be subjected to revision from time to time. During campaigns, peak season or any promotional events, order process and delivery time may experience some delay. Customer(s) are encouraged to contact Customer Service Hotline at +6017 310 8877 for update and further clarification.


In the event that the order(s) are not able to be processed within the time period specified in Order Confirmation email, HABIB will contact Customer via the contact information provided to notify the delay.

HABIB trusted courier partner(s) will ensure the safety of all deliveries. In the case of lost during transition, HABIB will engage with respective courier partner to investigate for clarity and certainty before proceeding with reimbursement to Customer.

Customer is advice to receive by hand once the order(s) are delivered. In the case of Customer is not available to receive the item, Customer required to make the necessary arrangement to ensure that the order(s) is received well.  HABIB and courier partner(s) will not take any responsibility if unattended delivered order(s) with proof of delivery is lost.

If the delivery of the order(s) failed or delayed due to the Customer, including incorrect delivery address provided, the delivery package will be returned to HABIB.  Any request(s) to be re-delivered, additional delivery charges will apply accordingly.

Any lack of conformity in the order at the time of receipt by the Customer such as tampering of the packaging, please contact our Customer Service Hotline at +6017 310 8877.

CLICK & COLLECT POLICY

Customers may opt to self-collect their online orders at HABIB II @ Ampang Point showroom (Lot 93-95, Ampang Point, Lorong Mamanda 2, 68000 Ampang, Selangor). This service is not available in any other showrooms.

Scheduling of Collection

Prior arrangements MUST be made two (2) to three (3) days in advance to schedule the collection date & time with our customer service hotline. If no prior arrangements were made, HABIB reserves the right to refuse service to the customer if the order is not ready for collection. Collection hours are available only as below:

  • Monday to Friday (9am - 6pm)
  • Saturday (9am - 6pm)
  • Self-collection is not available on Sundays 

However, special arrangements outside of these hours may be scheduled on a case-to-case basis, according to management discretion.

Timeline of order ready for Collection

Once the order has been placed by the Customer, HABIB will take approximately two (2) to three (3) days for the order to be ready for self-collection. HABIB shall put in the best effort to ensure fast processing of orders.